EVORA NUTRITION — SHIPPING POLICY

Last updated: 6 October 2026

Thank you for shopping with EVORA Nutrition. We aim to make ordering as straightforward as possible and to keep customers informed throughout the delivery process.

Shipping Locations

EVORA Nutrition currently ships orders to customers within the United Kingdom only.

At this time, orders placed through our UK store cannot be delivered to addresses outside the regions supported by our checkout.

If your address is not accepted during checkout, please contact our support team before attempting to place an order.

Shipping Cost

Standard shipping is currently £4.99 per order, unless otherwise stated during checkout or as part of a promotional offer.

The £4.99 shipping charge applies to the overall order rather than to each individual pouch.

From time to time, EVORA Nutrition may offer free shipping on selected products, bundles, order values or promotional campaigns. Where free shipping applies, this will be clearly displayed on the product page or during checkout.

The shipping rate displayed and accepted at checkout is the rate applicable to your order.

Processing Times

Orders require processing before dispatch.

Our estimated processing time is:

[INSERT ACTUAL PROCESSING TIME]

Processing times and delivery times are separate.

Orders placed during weekends, public holidays, major promotional periods or periods of unusually high demand may require additional processing time.

Estimated Delivery

Our current estimated delivery timeframe for UK orders is:

[INSERT ACTUAL UK DELIVERY TIMEFRAME]

Delivery estimates begin after an order has been processed and dispatched.

Any delivery timeframe displayed by EVORA Nutrition is an estimate unless expressly stated otherwise. Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs or logistics disruptions, public holidays and incorrect or incomplete delivery information.

Nothing in this policy limits any statutory delivery rights that apply to UK consumers.

Tracking

Where tracking is available for your shipment, tracking information will be provided using the contact information associated with your order.

Please allow time after dispatch for tracking information to become active within the carrier's system.

Tracking information may occasionally take time to update even while a parcel is moving through the delivery network.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please check your:

Full name
Street address
House or flat number
Town or city
Postcode
Contact details

before completing checkout.

If you notice an error after placing an order, contact us as quickly as possible at [SUPPORT EMAIL].

We will make reasonable efforts to correct the address before fulfilment, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Failed Delivery or Returned Parcels

If an order is returned because of an incorrect or incomplete address, failure to collect the parcel, refusal of delivery, or another customer-related delivery issue, please contact our support team.

Any reshipment, refund or additional delivery charge will be handled according to the circumstances of the order and any applicable consumer rights.

Lost Parcels

If your tracking information indicates that a parcel has been delivered but you cannot locate it, first check:

Around your property or designated safe place
With other members of your household
With neighbours where appropriate
Any delivery photograph or carrier notification
The carrier's tracking information

If the parcel still cannot be located, contact us at [SUPPORT EMAIL] with your order number.

If tracking indicates that a shipment has been lost or materially misdelivered, we will investigate the issue and provide an appropriate remedy where required.

Damaged Parcels

If your order arrives damaged, contact us as soon as reasonably possible.

Please include:

Your order number
A description of the problem
Clear photographs of the parcel
Clear photographs of the damaged product

This helps us investigate the issue and determine the appropriate replacement, refund or other remedy.

Multiple-Item Orders

Where an order contains multiple products, products may occasionally arrive separately depending on fulfilment arrangements.

If this occurs, receiving one parcel does not necessarily mean that the remaining items have been lost.

Changes to Shipping

Shipping prices, carriers, services and promotional shipping offers may change.

The shipping terms shown to you at checkout at the time you place your order will apply to that purchase.

Contact

For shipping questions, please contact:

EVORA Nutrition
Email: cscommerce.nz@gmail.com