EVORA NUTRITION — REFUND, RETURN & CANCELLATION POLICY

Last updated: 6 October 2026

At EVORA Nutrition, we want customers to feel confident when placing an order.

This policy explains our commercial 30-day refund guarantee, returns, damaged or incorrect products, cancellations and refunds.

Nothing in this policy is intended to exclude or restrict any rights you have under applicable UK consumer law.

30-Day Refund Guarantee

Eligible EVORA Nutrition purchases are covered by our 30-day refund guarantee.

If you are dissatisfied with an eligible purchase, contact us within 30 days in accordance with this policy.

To request consideration under the guarantee, email:

[SUPPORT EMAIL]

and provide:

Your full name
Order number
Email address used for the purchase
Reason for your request
Any relevant photographs where appropriate

We will review your request and provide the next steps.

Important Product Expectations

Individual experiences with dietary supplements can vary.

Our 30-day refund guarantee should not be interpreted as a guarantee that EVORA Daily Tanning Gummies will produce a specific degree of tanning, pigmentation, skin colour or cosmetic result for every individual.

The guarantee provides eligible customers with the refund protection described in this policy; it is not a promise of a particular physiological result.

Return Requirements

For hygiene, health and safety reasons, certain ingestible products may not be suitable for resale once opened or unsealed.

However, this does not remove or override any statutory rights you may have where products are faulty, damaged, incorrectly supplied, misdescribed, or where another legal remedy applies.

Before returning any product, please contact EVORA Nutrition for instructions.

Do not send products to an address found on a shipping label or parcel unless our support team has specifically confirmed that it is the correct returns address.

Our authorised returns address is:

[INSERT ACTUAL RETURN ADDRESS / RETURN PROCESS]

Damaged Products

If an EVORA product arrives damaged, please contact us promptly at [SUPPORT EMAIL].

Include photographs clearly showing the damage, packaging and product where possible.

If the product is confirmed to have arrived damaged, we will provide an appropriate remedy, which may include replacement or refund depending on the circumstances.

Incorrect Products or Quantities

If you receive:

The wrong product
The wrong quantity
An incomplete order
A materially incorrect item

please contact us promptly.

Include your order number and photographs of what you received.

If EVORA Nutrition or our fulfilment process made an error, we will work to correct it at no additional cost to you where appropriate.

Missing Orders

If an order has not arrived within the expected delivery period, please contact us.

We may ask you to wait until the reasonable delivery window has passed before a parcel is treated as potentially lost.

If an order is confirmed as lost in transit, we will provide the appropriate remedy in accordance with the circumstances and applicable consumer rights.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [SUPPORT EMAIL].

If fulfilment has not begun, we will attempt to cancel the order.

If an order has already been processed or dispatched, different cancellation/return procedures may apply.

Any statutory cancellation rights available to UK consumers remain unaffected.

Refund Processing

Once a refund is approved and processed by EVORA Nutrition, it will normally be returned to the original payment method.

Banks and payment providers may require additional processing time before the funds appear in your account.

A typical banking timeframe may be several business days, but the exact timing is controlled by the customer's payment provider rather than EVORA Nutrition.

Shipping Charges

Whether an original shipping charge is refundable depends on the reason for the refund, the nature of the order and applicable consumer rights.

Where legislation requires shipping costs to be refunded, EVORA Nutrition will comply with those requirements.

Promotional and Bundle Purchases

Refunds involving promotional bundles may be calculated according to the actual amount paid by the customer and the products included in the transaction.

A promotional description such as “Buy 2, Get 1 Free” does not mean the additional unit has an independently refundable cash value equal to the standard single-unit retail price.

Any refund will be based on the transaction as a whole, subject to applicable consumer rights and the terms of the relevant promotion.

Discount Codes

Refunds are calculated based on the amount actually paid after applicable discounts.

A customer cannot receive a refund for the pre-discount retail value when they paid a lower amount using a discount code.

Abuse of the Refund Policy

EVORA Nutrition reserves the right to investigate suspected fraudulent or abusive use of our commercial refund guarantee.

This does not affect statutory rights or legitimate claims concerning faulty, damaged, incorrect or otherwise non-conforming goods.

Contact

Refund and return enquiries:

EVORA Nutrition
Email: cscommerce.nz@gmail.com